Support & FAQ


Support/FAQ

 

 

Problems are just a way for our company to show what great customer service we have

 

 

Many questions may come to mind when thinking about recovering your furniture. We hope this section will answer some of your questions.

Question 1
What kind of services do you provide?
Posted on Sept 3, 2012

We do commercial and residential refurbishing in 3 important area's for your home.

1. Upholstery Work

2. Carpet and Furniture Cleaning

3. Carpet Sales and Installations

Two examples of upholstery work for commercial would be office furniture or custom building booths for restaurants

Examples for residential upholstery would be a sofa, love seat or chair.

Question 2
If I give you a piece of furniture to recover how long will it take and what if I supply my own fabric?
Posted on Sept 3, 2012

Once we get the fabric ordered we can have the fabric in our workroom in about 3 days. We will pick your furniture up and it normally takes a week to ten days to complete the work.

When you supply your own fabric that is called COM, customer’s own material. We charge a cutting fee of 10.00 per yard plus our basic labor rate.

Question 3
What is the best way to get an estimate?
Posted on Sept 3, 2012

On cleaning we like to set the appointment and come out to your home to do a thorough inspection and give you the price before we start.

On upholstery it is a good idea to come into our showroom to choose your fabric before we quote the job. You can also email us a picture and we can give an estimate. email_gif

We can give ball park figures over the phone but it is impossible to know exact costs until you pick out the fabric or we actually see the piece that we will be working on.

 

Question 4
Do I have to bring the furniture to you or do you supply Pick Up and Delivery?
Posted on Sept 3, 2012

Yes we supply pick up and delivery service. Pick Up and Delivery normally runs $85.00.

Continued............